Phoenix overpayment: Call Centre troubles

Dear AJC members,

As you are aware from our communiqué last week, if the Phoenix pay system caused an overpayment for you in the 2017, you have until January 19, 2018 to report it in order to avoid having to pay back the gross amount.

We have been informed that the Pay Services Client Contact Centre is currently experiencing higher than normal call volumes. If you are trying to report an overpayment, you may submit a Phoenix Feedback Form in lieu of calling the Pay Centre to inform them of your situation.