What has the AJC done about the Phoenix Pay System?
As mentioned in previously communications, the AJC has used virtually every available mechanism to put pressure on the Government in close collaboration with the other...
What are the current pay-related issues facing AJC members?
It is the AJC's understanding that incidents of AJC members not receiving regular pay are far fewer than those experienced by members of other bargaining agents.
However, there are still numerous...
Does the Public Services and Procurement Canada (PSPC) have a priority list?
Overall Status
You can consult the latest statistics from the PSPC here: https://www.tpsgc-pwgsc.gc.ca/remuneration-compensation/services-paye-pa...
Priority 1: Employees not receiving pay...
How do I ensure that I don´t miss a potential mistake with my Pay?
- Examine your pay statement every payday to ensure it is correct.
- If there is a problem, flag it to your immediate...
What can I do if I have an issue with my pay expense reimbursement or benefit enrolment?
(Please note that for any pay-related issue, you must follow the process outlined below except as otherwise indicated)
You should start with an enquiry to the HR Trusted...
How can I make a request for an emergency salary advance?
Requests for emergency salary advances where delays in payment are causing personal hardship can be made in accordance with TB's Directive on Terms and Conditions of Employment.
You can request an emergency salary advance (ESA) when you are not...
I'm on maternity/paternity leave and the department has yet to send my Record of Employment to Service Canada?
You must first contact Service Canada's Employment Insurance Program Section to explain the situation in detail. Service Canada should be in a position to provide instructions on advancing your maternity/paternity...
What happens if I reached a dead-end with the Trusted Source and Pay Centre and continue to not get paid or reimbursed?
In addition to requesting priority pay and an emergency salary advance, here are a few new things you can do once you have exhausted the process :
If you are not receiving pay at all or ...
What happens if I reached a dead-end with the Trusted Source and Pay Centre and am unable to secure enrolment under the requisite benefit plans?
Recent pay processes and system issues have impacted group insurance benefit plan administration. These issues are affecting the ability of new employees to access their benefits and existing employees to change their levels of coverage.
In collaboration with Public Services and Procurement Canada and the...
How can I submit a claim for an out-of-pocket expenses related to Phoenix pay issues?
The Treasury Board announced that a claims office was open to reimbursing out-of-pocket expenses public servants have incurred due to problems with the Phoenix pay system. Currently, Treasury Board is not willing to compensate employees for interest. It will however consider out-of-pocket expenses incurred on...